OUR TEAM

Melissa

practice manager

Hello, my name is Melissa, and I have had the honour of serving as the Practice Manager for Dr. Cheung’s Orthopaedic Spine Clinic since 2014.

With an unwavering commitment to excellence, I ensure that our clinic operates seamlessly, providing superior support and communication to our patients. My role encompasses a wide range of responsibilities:

• Coordination of Appointments: Efficiently managing scheduling to ensure timely and convenient appointments for all patients.

• Patient Record Management: Maintaining accurate and confidential patient records, ensuring that all information is up-to-date and accessible for our medical team.

• Addressing Concerns: Proactively addressing any patient concerns or issues, providing solutions that enhance their experience with our clinic.

• Facilitating Communication: Acting as a liaison between our patients and clinic staff to ensure clear and effective communication, fostering a supportive and informed environment.

My goal is to create a seamless and positive experience for every individual who walks through our doors. I am dedicated to ensuring that each patient receives the highest quality of care and attention.

Thank you for entrusting us with your orthopaedic spine care. We look forward to seeing you and providing you with exceptional service.

WHAT MAKES ME DIFFERENT

I really care. It sounds simple, but it matters to me. Besides providing a real human approach to real people’s back and neck health issues, I offer confident, clinically proven, and trustworthy management plans to my patients.

I not only strive for excellence in surgery but also for excellence in patient care. I look for the best solution for my patients, not just the best surgery for them. When the going gets tough, a second or even a third opinion can help. Why? Because experience counts. I value shared knowledge, experience, and opinion to offer the best for each individual patient. I am always eager to source the right specialist for my patients, not just surgeons, but therapists, pain specialists, and neuroradiologists. Because teamwork matters.

talk with Dr. Ian Cheung?

We welcome you to reach out with any questions, concerns, or to schedule an appointment with Dr. Ian Cheung. Your health and well-being are our top priorities, and we’re here to assist you every step of the way.

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